Carousel Casino — Privacy Policy

Overview

This Privacy Policy explains how Carousel Casino handles personal information when you visit our website and use our online casino services. By accessing the site or using the Services, you consent to the practices described here, subject to applicable law.

Information we collect

We may collect information in several categories:

• Account and identity information: name, email address, date of birth, country of residence, and other details you provide during registration and verification.

• Contact information: messages you send to support and communications preferences.

• Transaction information: deposit and withdrawal details, payment method, transaction timestamps, and related records required to process gaming activity and comply with obligations.

• Game and session data: interactions with the games, game outcomes, wager amounts, session identifiers, logs, and device signals used for security and performance.

• Technical and usage data: IP address, browser type, device type, operating system, pages viewed, referral URLs, and approximate location derived from IP.

• Marketing data: information needed to manage promotions you choose to participate in, including opt-in status and campaign identifiers.

How we use information

We use personal information to operate Carousel Casino and to maintain a safe, reliable environment. Typical purposes include:

• Providing the Services, including account management, game access, and player support.

• Processing deposits, withdrawals, and casino transactions in AUD, including compliance and reconciliation.

• Risk management, fraud detection, and security monitoring.

• Enforcing rules, investigating suspicious activity, and maintaining fair play.

• Personalising experiences, improving site performance, and ensuring compatibility across devices.

• Communicating with you about account status, security alerts, promotions you request, and updates to policies.

• Meeting legal, regulatory, and reporting obligations, including identity verification where required.

Cookies and similar technologies

We use cookies and similar technologies (such as local storage and device identifiers) to operate the site and understand how it is used. Cookies may be set by us or by third-party service providers.

Common purposes include:

• Essential cookies: required for core functions such as secure login and site navigation.

• Analytics and performance cookies: help us measure traffic patterns and improve user experience.

• Advertising and marketing cookies: may be used to show relevant promotions when permitted by applicable law.

You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality, performance, and some features of the Services.

When we share information

We do not sell your personal information. We may share information in limited circumstances described below:

• Service providers: payment processing, hosting, analytics, customer support tools, and security monitoring vendors that process data on our behalf under confidentiality terms.

• Payment and transaction partners: to enable deposits, withdrawals, and payment-related compliance checks.

• Game and platform providers: where needed to deliver games and record outcomes.

• Legal and compliance: if we believe disclosure is necessary to comply with applicable laws, respond to lawful requests, or protect rights, safety, and security.

• Corporate transactions: if we are involved in a merger, acquisition, or asset sale, information may be transferred as part of the transaction, subject to appropriate safeguards.

Data security

We implement technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, or destruction. These measures may include encryption in transit, secure authentication practices, restricted access controls, and monitoring for suspicious activity.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Retention of personal information

We retain personal information only for as long as necessary for the purposes described in this policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our terms. Retention periods may vary depending on the nature of the data and the reasons we hold it.

Account-related information is typically retained for the duration of your account activity and may continue afterward to the extent required for records, compliance, and dispute resolution.

Player rights and choices

Depending on your jurisdiction and applicable law, you may have rights relating to your personal information. These rights may include:

• Access: request a copy of the personal information we hold about you.

• Correction: ask us to update inaccurate or incomplete information.

• Deletion: request deletion of personal information where required or where it is no longer necessary.

• Objection and restriction: object to certain processing or request limits where applicable.

• Data portability: request transfer of certain data to you or another provider in a structured format (where required).

You may also manage certain marketing preferences through links in communications and cookie settings where available.

International transfers

Because our service providers and systems may be located in different jurisdictions, your personal information may be processed and transferred internationally. Where international transfers occur, we take steps intended to provide appropriate safeguards for the protection of personal information.

Children’s privacy

Carousel Casino is intended for adults who are eligible to participate according to our Terms of Use. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact our privacy team using the details provided in our website contact section. When you write to us, please include your account email address and a clear description of your request.

For reference, our licence number is GLH-4B9FE70FC6A2A624.