Carousel Casino — Terms of Use

Acceptance of the terms

By accessing or using Carousel Casino, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use the Services. We may update these Terms from time to time; continued use after changes means you accept the updated terms.

Eligibility and age

You must be of legal age to participate in online gambling in your jurisdiction and meet any other eligibility requirements stated on the site. By using the Services, you confirm that you are eligible and that you will not allow anyone who is not eligible to access your account.

We may require identity verification before you can withdraw funds or access certain features. If we determine you are not eligible, we may restrict or close your account.

Account registration and verification

To use the Services, you must create an account. You must provide accurate, current, and complete information. You agree to maintain and update your details to keep them accurate. Using false information, creating multiple accounts, or attempting to misrepresent identity is prohibited.

Verification may include identity checks and documentation review. We may also validate payment methods and ownership where relevant. You authorise us and our service providers to perform verification checks using third-party sources when necessary to meet compliance and security requirements.

Deposits and withdrawals

You may fund your account using supported payment methods. Unless otherwise stated, transactions are processed in AUD. Deposits become available for play once confirmed and credited to your account, subject to risk checks and compliance requirements.

Withdrawals must be made from the same account that holds your gaming balance. Withdrawal requests may be paused or delayed if we need to verify identity, investigate unusual activity, or resolve discrepancies.

We may apply processing timelines and additional checks depending on the payment method. Any fees charged by external payment providers remain your responsibility unless prohibited by applicable law.

Bonuses, promotions, and wagering requirements

Carousel Casino may offer bonuses and promotions. Bonus availability and eligibility may vary by offer. Any bonus terms displayed at the time you claim or receive a promotion form part of these Terms.

Wagering requirements may apply to bonus funds and associated winnings. Wagering calculations typically consider qualifying bets only, and some game types may not count toward wagering. Limits may apply to wagering speed, maximum bet size, and contribution to wagering.

We may cancel bonuses if you breach these Terms, engage in bonus abuse, or attempt to circumvent wagering rules. Where you forfeit eligibility or where a promotion is revoked, bonus funds may be removed and any related winnings may be adjusted.

Fair play and prohibited conduct

We promote a fair and safe gaming environment. You agree not to manipulate game outcomes, interfere with the proper operation of the Services, or exploit technical vulnerabilities. Prohibited conduct includes, but is not limited to:

• Using multiple accounts to obtain unfair advantage or to circumvent bonus and withdrawal limits.

• Colluding with other players to manipulate outcomes or wagering results.

• Using bots, scripts, automation tools, or any mechanism intended to disrupt normal gameplay.

• Attempting unauthorised access to accounts, systems, or networks.

• Submitting false or misleading information during registration, verification, deposits, or withdrawals.

• Abusing promotions through arbitrage, systematic exploitation, or actions inconsistent with the intended use of an offer.

We may investigate suspicious activity and, where appropriate, void affected bets or bonuses and adjust balances. In serious cases, we may close your account and suspend further access.

Responsible gaming

Online gambling should be treated responsibly. If you feel you are unable to control your gaming, we encourage you to stop playing and seek help. You are responsible for monitoring your spending and setting personal limits where available.

Account closure and suspension

You may request account closure at any time. We may also suspend or close your account if we suspect prohibited conduct, security threats, violation of these Terms, or if required to meet compliance obligations.

Upon closure, your access to the Services will end. Any remaining balance will be handled according to the applicable process, including verification and dispute resolution where required by law or internal compliance checks.

Limitation of liability

To the maximum extent permitted by applicable law, Carousel Casino and its affiliates, operators, and service providers are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

Where liability cannot be excluded, it is limited to the extent permitted by law. Nothing in these Terms limits liability for matters that cannot be limited or excluded under applicable law.

Governing law and jurisdiction

These Terms are governed by the laws applicable to Carousel Casino’s operation, without regard to conflict of laws principles. Any dispute will be subject to the jurisdiction determined by applicable law.

Changes to these Terms

We may update these Terms to reflect operational changes, improvements, regulatory requirements, or changes to the Services. We will post the updated Terms on this website and indicate when changes take effect.

If the changes are material, we may provide additional notice through appropriate channels. Your continued use of the Services after the effective date means you accept the updated Terms.

Contacting us

If you have questions about these Terms of Use, contact our support team through the contact details shown on carouselcasinoau.com. When you contact us, include your account email address and any relevant information so we can assist efficiently.

For reference, our licence number is GLH-4B9FE70FC6A2A624.